Why no contact for paid users

I am a paying user but there is no support contact anywhere? Or can someone point me in the right direction. I would have expected to see this on the main page we work on.

Hey!

Sorry to hear that you haven’t been able to contact us. You should see a chat bubble in the bottom right-hand corner where you can reach out via live chat.

If you’re not seeing this, could you please email us at hello@boords.com so we can look into what’s going on here?